We are renowned as the on-line market leader for designer fabrics and wallpapers in the UK.

Delivery

How are delivery charges calculated?

A £10 delivery charge is applied to all orders under £100 whilst orders of £100 or more are delivered free of charge within mainland UK. Please allow 7 – 10 working days for standard deliveries.

If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also confirm to you any additional shipping charge. It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for paying these duties/taxes themselves when the order arrives in their country.

Any deliveries abroad will take longer than our standard 7 – 10 days.

What delivery options are available?

We do not hold stock at Kingdom Interiors, but place orders directly with the fabric  and wallpaper companies on your behalf.

You should allow 7 to 10 working days for delivery, although our usual dispatch times can be much quicker than this.

Please advise us when placing your order if you are working to a deadline. We recommend that you do not book a decorator or curtain-maker until your goods have been received.

Some fabric and wallpaper companies hold their stock abroad, usually when they have a 'foreign' parent company. In these cases, delivery may be a further 7 – 21 days. When we know this is always the case we will add this to the product information listed. In all other cases we will advise you as soon as we know.

Please also be aware that there may be significant delivery delays over the Christmas and New Year period when the fabric companies close, and sometimes in the Summer when certain Mills close.

Orders can only be sent to one address. If you require part of your order to be sent to a different address, please order those items separately.

We can deliver to an alternative or work address if more convenient for you, and we can also deliver directly to your Interior Designer, curtain-maker or upholsterer. If this is the case, please arrange to either send them a sample in advance so they know what to expect, or arrange to view the fabric yourself once it has been delivered but before it is made up, to check that you have received the expected item. Although extremely rare, fabric companies have been known to wrongly label and then dispatch erroneously a roll of fabric.

Can I request express delivery?

This can often be arranged, depending on whether this is a service offered by the fabric/ wallpaper company you have chosen. The usual additional charge is £10 - £20, although this can be considerably more if the  product you wish to order is stocked abroad. Please let us know at the time of ordering if you would like express delivery, and we will check with the fabric / wallpaper company whether this is possible and the additional express delivery charge they would make, which would in turn be passed on to you..

Which couriers do you use?

We currently use UPS and Fedex for deliveries to our customers, and your package will need to be signed for. We occasionally also use Royal Mail.

Products dispatched from Kingdom Interiors to mainland UK addresses are sent via courier on an overnight service (excluding weekends). Delivery time-scales to other areas will be advised at the time of dispatch.

Delivery delays / out of stock items

We do not hold stock at Kingdom Interiors, but place orders directly with the fabric  and wallpaper companies on your behalf. All goods are subject to availability.

Please advise us when placing your order if you are working to a deadline. We recommend that you do not book a decorator or curtain-maker until your goods have been received.

In the event that an item is out of stock, we will contact you as soon as we are advised by the fabric company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within your required time-scales.

If we are advised by the fabric companies that there will be a delay in dispatching your order, we will advise you as soon as possible. If the delivery date advised by the the fabric/wallpaper company is not acceptable to you, we will cancel the order and refund your payment in full.

If you are happy to wait for an item that is out of stock, we will refund 90% of your payment retaining 10% only as a deposit. The balance will then become payable when the order is ready to be dispatched to you.

In the event that the fabric / wallpaper company have discontinued a particular item or are no longer able to source this, we will contact you as soon as we are advised this by the fabric company and a full refund will be given.

All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.

How do I track my order?

You can track the progress of your orders via Your Account.

When your order is dispatched we will send you an email confirmation, confirming the courier used and your parcel tracking number.

If we have dispatched your parcel but you don't receive it within the advised time-scales, please let us know and we will contact the couriers for you.

Can I change the due delivery date?

Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for , so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.

Once the order has left our premises, you may still be able to change the delivery date by contacting the courier - when your order is dispatched we will send you an email confirmation, confirming the courier used and your parcel tracking number.

What happens if I am not in when the courier comes?

If you are not in when the courier tries to deliver they will leave a card . You can follow the instructions on the card to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually automatically try to re-deliver the next working day.

Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for , so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.

Our Couriers will try to deliver the parcel to you on 2 separate occasions, but if the parcel is then returned to us, we will need to pass on the additional charge for the parcel to be redelivered to you at a later date.

What happens if my parcel arrives and is damaged?

Our couriers are chosen as being reliable and professional, but occasionally damage may occur in transit.

Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, you must advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.

We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.

Returns Policy

• Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.
• While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
• Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
• Should you realise that you have ordered the wrong product and wish to return it then please contact us. Goods can only be returned to us after agreement has been confirmed in writing.
• Any goods must be returned in a saleable condition and in the original packing.
• Returns are not usually possible if the fabric length is less than 5 metres, or wallpaper is less than 5 rolls.
• Fabric Companies do impose a restocking/handling fee, which is typically 25% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods.
• All costs relating to postage for returns are the buyer's responsibility.
• This does not affect your statutory rights.