Your frequently asked questions
- General
- Samples & Mood-board
- Ordering
- Delivery
- Fire Regulations - upholstery and curtains in a commercial environment
- Fabric Pattern Matching and Measuring Up
- Wallpapers
- Paint
- Returns Policy
- Privacy Policy and Customer Registration
- Interior Design & Showroom
- What are your Terms and Conditions?
General
I've forgotten my password - help!
If you've forgotten your password, use this form to reset it - we'll send your new password to your registered email address.
What if I can't find what I am looking for on your website?
We are continually adding new suppliers and new products to our very extensive range, but it is impossible to add every single one. Please email us with details of the item you are looking for, and we will do our best to source it for you.
Are any of your fabrics seconds or inferior quality?
We are primarily Interior Designers, and so the fabrics we order for our Internet customers are exactly the same as those we order for our own Interior Design clients. We order directly from the fabric companies on your behalf, and please rest assured that the fabrics and wallpapers are exactly the same as those on offer on the High Street, and are not seconds in any way.
Some hand woven fabrics have naturally occuring slubs or
characteristics which are an integral part of their design and are not
considered to be defects.
With any fabric there can be an
occasional flaw, and we always ask you to check your order carefully
once it has arrived, and before it is cut. In the most unlikely event
that you should find a flaw, the fabric company will replace the faulty
fabric free of charge, or provide a full refund.
Do you offer trade accounts?
We do not have 'trade accounts' as such, but we do work with a considerable number of Interior Designers, Architects, Upholsterers and Curtainmakers, ordering fabrics etc. regularly on their behalf. We keep a large selection of fabric books in our showroom, and if you are local to us, you are very welcome to visit us and look through these books, and we can then order cuttings and indeed place orders for you.
Samples & Mood-board
Why doesn't the background show up when I print the mood board?
By default, web browsers like Internet Explorer and Firefox are configured to not print background colours and images, to help you save ink. Follow these instructions to enable the printing of background colours...
- Internet Explorer (All versions): Open the Tools menu and click Internet Options. On the Advanced tab, scroll down the list of settings until you reach the Printing section. Tick the check-box next to 'Print background colours and images', then click OK to save the change.
- Firefox (All versions): Open the File menu and select Page Setup. Tick the check-box next to 'Print Background (colours & images)', then click OK to save the change.
How do I order samples? Can I order more than one sample at a time?
To order fabric or wallpaper samples from Kingdom Interiors, you must first find your chosen fabric or wallpaper in our extensive range. Then simply click the 'Add to samples' button.
After you have logged in or registered, you will be asked to choose a sample type. Cuttings and one-metre samples are yours to keep and cannot be returned for a refund. The £ 10.00 deposit for each returnable sample will be refunded provided the sample is returned to us within 30 days in the same condition that you received it.
You can order as many samples as you like, but please note that there is a delivery charge of £ 2.50 per batch of 5 samples. Please allow 7 to 10 days for delivery.
Why do I need to order samples?
Whilst we make every effort to ensure that the colours on our website are as close to the actual product as possible, colour variations can occur as every customers screen / monitor will be colour calibrated differently, which means that actual samples may look different to that seen on your screen / monitor.
We advise customers to obtain a sample of their chosen fabric, wallpaper or trimming to ensure that you are happy with this item before ordering. Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.
What types of samples do you send?
Cutting – these samples are free of charge and are usually around A5 size.
Returnable samples – these are larger samples loaned by the fabric companies for a 30 day period, after which time the samples must be returned. There is a deposit of £ 10.00 per returnable sample, which is refunded when you return the samples to us. Please obtain a proof of posting when sending samples back. The samples are usually around 40 cm square and should show most of the pattern and colours.
Stock Cuttings - Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when subsequently placing your fabric order.
Samples -How long will samples take to arrive?
We order samples from the various fabric & wallpaper companies on your behalf, and some companies are much quicker at sending these than others. On average most customers should receive their samples within 7 – 10 days.
Ordering
Is there a minimum order?
The minimum order is 1 metre of fabric or one roll of wallpaper, unless a different quantity is imposed by a particular fabric company. In these cases, this should be advised upon ordering.
After 1 metre, any additional fabric can usually be ordered in 10 cm increments.
Certain fabrics can only be ordered in full pattern repeats, rather than by the metre. In these cases this information will be shown within the product details for that fabric.
How do I order a quote? Can I order more than one quote at a time?
To order a quote, click the 'My Account' link in the navigation section at the top of the page, then click on 'Your Quotes' in the menu on the left-hand side of the screen.
Once you've found the quote you'd like to order, click the 'Add to Basket' link underneath the quote summary. You will then be redirected to a page that shows the contents of your basket and the order total.
If you'd like to order more than one quote, you can return to the list of your quotes by clicking on the link at the bottom of the 'View Your Basket' page. Click the 'Add to Basket' link underneath each quote you'd like to add.
The Order Process
Once you've added one or more products/quotes to the basket, you can start the order process by clicking the Place Order button on the View Your Basket page.
The first step of the order process is to enter the billing address - this must match the registered address of your credit or debit card. Once you've entered the required information, click the Continue button to proceed.
The next step of the order process is to enter the delivery address. Complete the new address form if you'd like the products to be delivered to an alternative address, or select your billing address from the list provided. If the products are being delivered to another business (e.g. an upholsterer or curtain maker), you can enter the recipient's name and/or reference number in the box at the top of the page. Once you're happy with the delivery details, click the Continue button to proceed.
The next page in the process stores the details of your order in our database. Click the Continue button to proceed to the Sage Pay payment portal.
If at any time you change your mind, simply click the cancel button.
Please ensure that the e-mail address you provide to us is correct as all order confirmations and notifications will be sent to that e-mail address.
Pricing
Prices are subject to change.
All prices include UK VAT for all customers within the UK and EU VAT territories.
The price you are quoted by email will be valid for 7 days, so we recommend that you always save quotes to your account. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total. You will be notified of any changes when you add the quote to your basket.
By placing an order a customer is making an offer on the site and a binding contract will be formed only if the customer's order is accepted by Kingdom Interiors - taking payment from the customer's credit card does not indicate acceptance.
We may make adjustments to the price charged to you to take account of any increase in our supplier's price or the imposition of new or changed rates of duties or taxes. If any of these events occur we reserve the right to inform you of the correct revised price within 1 working day of your order and give you an opportunity to cancel the order when you will receive a full refund, or to continue with the order at the revised price.
We cannot be held responsible for pricing, typographical, or other errors on our website.
What are 'stock cuttings' and why would I need one?
Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.
Please note that as the fabric company would need to send you this cutting to approve first, this can add approximately 7 days to the order process.
There are a few fabric companies who unfortunately do not offer this service. If this is the case, as long as we have previously supplied you with a standard sample of the fabric, if the actual fabric you subsequently receive is substantially different and outside the expected tolerances between batches, we can arrange for this fabric to be returned.
How do I make payment for my order? What are the payment options?
We accept Visa and Mastercard and Paypal on-line.
Once you've reached the Sage Pay payment portal, follow the instructions to enter your credit or debit card details or choose paypal to complete the purchase of your products. Once the transaction has been completed, you'll be sent an email confirming your order details and will be redirected back to the Kingdom Interiors website.
If at any time you change your mind, simply click the cancel button to return to the Kingdom Interiors website.
If you prefer not to use a card, but would like to pay by cheque or bank transfer, please contact us and we can arrange this with you.
Your payment card will be debited at the time you place the order.
Can I place an order by telephone?
We appreciate that some customers prefer to talk to a friendly member of our team rather than ordering products over the Internet, so if you'd like to complete your order by telephone then please call us on 01684 291037.
We'll set up an account for you, so you can track the progress of your order on-line.
Can I order from overseas?
If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also to find out the additional shipping charge.
Any deliveries abroad will take longer than our standard 7 – 10 days.
It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for these themselves.
Delivery
How are delivery charges calculated?
A £10 delivery charge is applied to all orders under £100 whilst orders of £100 or more are delivered free of charge within mainland UK. Please allow 7 – 10 working days for standard deliveries.
If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also confirm to you any additional shipping charge. It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for paying these duties/taxes themselves when the order arrives in their country.
Any deliveries abroad will take longer than our standard 7 – 10 days.
What delivery options are available?
We do not hold stock at Kingdom Interiors, but place orders directly with the fabric and wallpaper companies on your behalf.
You should allow 7 to 10 working days for delivery, although our usual dispatch times can be much quicker than this.
Please advise us when placing your order if you are working to a deadline. We recommend that you do not book a decorator or curtain-maker until your goods have been received.
Some fabric and wallpaper companies hold their stock abroad, usually when they have a 'foreign' parent company. In these cases, delivery may be a further 7 – 21 days. When we know this is always the case we will add this to the product information listed. In all other cases we will advise you as soon as we know.
Please also be aware that there may be significant delivery delays over the Christmas and New Year period when the fabric companies close, and sometimes in the Summer when certain Mills close.
Orders can only be sent to one address. If you require part of your order to be sent to a different address, please order those items separately.
We can deliver to an alternative or work address if more convenient for you, and we can also deliver directly to your Interior Designer, curtain-maker or upholsterer. If this is the case, please arrange to either send them a sample in advance so they know what to expect, or arrange to view the fabric yourself once it has been delivered but before it is made up, to check that you have received the expected item. Although extremely rare, fabric companies have been known to wrongly label and then dispatch erroneously a roll of fabric.
Can I request express delivery?
This can often be arranged, depending on whether this is a service offered by the fabric/ wallpaper company you have chosen. The usual additional charge is £10 - £20, although this can be considerably more if the product you wish to order is stocked abroad. Please let us know at the time of ordering if you would like express delivery, and we will check with the fabric / wallpaper company whether this is possible and the additional express delivery charge they would make, which would in turn be passed on to you..
Which couriers do you use?
We currently use UPS and Fedex for deliveries to our customers, and your package will need to be signed for. We occasionally also use Royal Mail.
Products dispatched from Kingdom Interiors to mainland UK addresses are sent via courier on an overnight service (excluding weekends). Delivery time-scales to other areas will be advised at the time of dispatch.
Delivery delays / out of stock items
We do not hold stock at Kingdom Interiors, but place orders directly with the fabric and wallpaper companies on your behalf. All goods are subject to availability.
Please advise us when placing your order if you are working to a deadline. We recommend that you do not book a decorator or curtain-maker until your goods have been received.
In the event that an item is out of stock, we will contact you as soon as we are advised by the fabric company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within your required time-scales.
If we are advised by the fabric companies that there will be a delay in dispatching your order, we will advise you as soon as possible. If the delivery date advised by the the fabric/wallpaper company is not acceptable to you, we will cancel the order and refund your payment in full.
If you are happy to wait for an item that is out of stock, we will refund 90% of your payment retaining 10% only as a deposit. The balance will then become payable when the order is ready to be dispatched to you.
In the event that the fabric / wallpaper company have discontinued a particular item or are no longer able to source this, we will contact you as soon as we are advised this by the fabric company and a full refund will be given.
All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.
How do I track my order?
You can track the progress of your orders via Your Account.
When your order is dispatched we will send you an email confirmation, confirming the courier used and your parcel tracking number.
If we have dispatched your parcel but you don't receive it within the advised time-scales, please let us know and we will contact the couriers for you.
Can I change the due delivery date?
Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for , so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.
Once the order has left our premises, you may still be able to change the delivery date by contacting the courier - when your order is dispatched we will send you an email confirmation, confirming the courier used and your parcel tracking number.
What happens if I am not in when the courier comes?
If you are not in when the courier tries to deliver they will leave a card . You can follow the instructions on the card to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually automatically try to re-deliver the next working day.
Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for , so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.
Our Couriers will try to deliver the parcel to you on 2 separate occasions, but if the parcel is then returned to us, we will need to pass on the additional charge for the parcel to be redelivered to you at a later date.
What happens if my parcel arrives and is damaged?
Our couriers are chosen as being reliable and professional, but occasionally damage may occur in transit.
Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, you must advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.
We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.
Fire Regulations - upholstery and curtains in a commercial environment
Fire regulations – do I need to FR treat my fabric?
Please see our advice section for more information on upholstery fabrics and fire regulations for upholstery and curtains in a commercial environment.
If fabrics are to be used in a commercial/contract environment such as a hotel, restaurant, meeting hall etc, then further fire regulations must be adhered to. In these instances, the fabrics must meet BS 5852 parts 1 and 2, when it will be classified as Crib 5 or BH5.
Most upholstery fabrics, even though they are suitable to be used for upholstery, have not been automatically treated to meet the upholstery fire regulations, as the same fabric can be used for curtains.
Fabrics to be used for Upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into force in 1988.
Most fabrics can be treated to meet the fire regulations at an additional cost of around £4 - £5 per metre, and we will be pleased to arrange this on your behalf. This treatment can take a further 10 days to be undertaken by a specialist company, after which you will be issued with a certificate.
Please note that when fabrics are FR treated the fabric may undergo a degree of shrinkage, and so we recommend that you allow an extra 5% fabric when placing your order.
Alternatively, if certain fabrics do not meet regulations, your Upholsterer may be able to use an Interliner or Barrier cloth - please check with your Upholsterer before ordering.
Fabric wearability - What is a rub test?
A rub test is an indication as to whether your chosen fabric should be durable. Fabrics which are to be used for upholstery should be tested by the fabric manufacturers to confirm this – the Martindale or rub test. The higher the rub test, the more hard wearing the fabric. Fabric companies tend to have slightly different ideas as to how many rubs should be considered necessary for each category of use, but the following is a rough guide:
- Under 12,000 rubs - decorative upholstery only e.g. a bedroom chair etc.
- 12,000 - 15,000 - light upholstery use in the home e.g. chairs which will not be used a great deal
- 20,000 - 30,000 - suitable for general upholstery use within the home (15,000 for some weaves)
- 30,000 - 40,000 - very hard wearing fabric suitable for upholstery in the home which will receive a lot of wear, or suitable for use in a commercial environment e.g. a restaurant or hotel
The following classifications are also used:
- LIGHT DOMESTIC USE - these are suitable for light, careful use , mainly for decorative purposes e.g. a bedroom chair
- GENERAL DOMESTIC USE - general use around the home, suitable for most styles of upholstery
- SEVERE USE - constant use, for upholstery used throughout the day or in a commercial environment
Fabric Pattern Matching and Measuring Up
What are pattern repeats? What is a half drop repeat?
All patterned fabrics have a repeated pattern down their lengths - this is the pattern repeat and is measured from a point in one pattern to the same point in the next pattern.
Regular horizontal repeat: The pattern repeats across the roll and is positioned at the same place at each selvedge, allowing a straight match for each cut of fabric.
Half drop repeat: The pattern repeats across the roll half way down the vertical repeat, usually to make the design repeats more interesting. Every other horizontal repeat (from side to side) is dropped down one half of its length i.e. the design repeats itself on the diagonal rather than the horizontal. This normally means allowing extra fabric for curtains (an extra pattern repeat for every other drop of fabric) and cutting very carefully.
Fabrics which are made in modern Mills tend to have very precise pattern matching.
Fabrics which are hand made / produced on hand looms or hand finished / hand embroidered will not have the same uniformity as a machine produced fabric. Please bear in mind that it will be more difficult to pattern match these fabrics.
What does railroaded mean?
The term 'railroaded' refers to the orientation of the fabric's pattern as it is woven on the fabric roll.Regular fabric: The design is orientated to run along the length of the fabric and is the correct way as it comes off the roll.
Railroaded fabric: The design is orientated to run along the width of the fabric (selvedge to selvedge) so that you must turn the roll 90 degrees to show the design running the correct way. The width of the fabric is then used for the curtain drop.
Some stripe designs and wide width curtain fabrics are often railroaded avoiding the need for seams.
How do I take window measurements for curtains?
We would always recommend that you fit your track or pole before measuring for your curtains. In our experience there are occasions when you can't put the pole / track fixture where you originally intended due to a poor fixing or the opposite a solid lintel.
Poles are usually fitted 10 – 15 cm above the window, depending on the depth of the wall between your window and the ceiling.
WIDTH
Tracks / poles extend past the width of the window, usually by 15 – 25 cm either side of the window. This measurement depends on how wide the window is – if you want to have the curtains drawn back off the windows during the day, you will need more room to stack back a bigger, fuller curtain, than for a smaller window with a less bulky curtain.
When measuring for curtains you measure the width of the track / pole, not the width of the window. If you are using a pole, it is the measurement from one finial to the other which is used.
If you are fitting a pole or track with an overlap arm in the middle, then you need to measure the overlap and add this amount to the pole / track length (A plus B).
Floors can be uneven, so we would always advise that 3 measurements are taken for the drop – one at each end and another in the middle. The shortest measurement is usually used, otherwise the curtains at their longest will drag along the floor. If these 3 measurements are greatly different, or you are using certain fabrics with a lot of movement in them such as silk velvets, we would recommend that the curtains are pooled or puddled on the floor, rather than trying to work to an exact floor length curtain.
DROP
The overall drop of the curtain is the complete length of the curtain, top to bottom, including the heading height.
Curtains are usually finished to a choice of 3 lengths:
(i) cill length (usually 1 cm above the cill)
(ii) below cill length – usually 15 – 20 cm below the window cill, unless there is a radiator etc. to take into account.
(iii) floor length (usually 1 cm above the floor)
If you are using a track, we would recommend that the curtains sit just above the track, so you would measure from the top of the track, plus one cm or two, down to where you wish the curtains to finish.
If you are using a pole, the measurement will depend on the type of heading you are having and how you want your curtains to hang:
Pencil pleat, Pinch pleat, Goblet etc. – measure the drop from the eye (small metal ring on the curtain ring) so that your pole will be seen above the curtains..
Eyelet – measure from the top of the pole, and then add on a further 3 cm or so for the curtain heading above the pole.
Tab or tie top - measure from the top of the pole.
How do I take window measurements for blinds?
The first thing to decide is whether you want your blind to sit inside or outside your window recess.
If the blind is to sit inside a recess:
WIDTH
Measure across the window recess in three places – top, middle and bottom, as windows often aren't square. The smallest measurement is the one to use, so that the blind can move smoothly. NB Take into account any tiles or window fixtures which may impede the blind.
DROP
Measure the length from the top of the recess to the bottom, again measuring in 3 places. Again, usually the shortest length is taken as the finished drop.
If the blind is to sit outside a recess:
Measure the required width and drop of the blind, allowing an overlap at each side (usually 3 – 5 cm). We often recommend that if you have a window cill that extends beyond the window, then use the cill width as the width of the blind too, and have the blind sitting on the cill for a neat finish.
Fabric - How do I calculate how much fabric I need?
1) Measure the width of your curtain pole or track, as explained in the previous section.
2) Multiply this width by the fullness required for your heading:
Goblet pleat/Triple pleat : multiply your width by 2.5 x
Gathered / Slotted / Eyelet / Tabbed top / Tie top : multiply your width by 2 x
Pencil pleat : multiply your width by 2 x – 2.5 x
3) Divide this number by the width of your chosen fabric and round up to the nearest whole number. This is the number of widths of fabric required.
4) Measure the finished length of the curtains you require, as explained in the previous section.
Add 30 cm for turnings, and this gives you your cutting length.
5) Multiply the number of widths by the cutting length. This is the amount of fabric you need to buy if the fabric is plain.
6) If you are buying a fabric with any kind of pattern, you will need to pattern match the fabric, so that when the curtains are drawn together, the pattern is the same on both curtains.
To allow enough fabric for pattern matching, add the following calculation:
Take the cutting length you have calculated and divide this by the pattern repeat. Round the number of pattern repeats up so that your cutting length increases.
Use this new, final cutting length and multiply by the number of widths. This is the amount of fabric you need to buy for fabric with a pattern repeat.
We usually recommend that you add an additional pattern repeat to the overall quantity, so that you can choose how to place the pattern on the first and subsequent widths.
Remember the golden rule – Measure twice – cut once!
If you are still at all unsure as to how much fabric to order, please request a curtain quote and we will work it all out for you.
Wallpaper
How do I calculate how many rolls of wallpaper I need?
1. Measure the width of your wall and then divide this figure by the
width of your chosen wallpaper. Round this number up to the nearest
whole, and this is how many drops of wallpaper you need to cover the
wall. Please check with your decorator though, as often they start in
the centre of the wall and so you may need an extra drop per wall.
3. Calculate the height of the wall and divide this by the pattern
repeat of the wallpaper. Round the number up to the next whole number,
and this is the number of pattern repeats per drop you will need.
4.Divide the length of the roll of wallpaper (usually 10.05m, but check
as this varies) by the length of the drop (in whole repeats) and then
round this number down. This is the number of drops you can get from
each roll of wallpaper.
With regards adhesive, as a general rule of thumb, one kg of ready mixed paste is usually sufficient to paste one standard size roll.
Can I return any unused wallpaper?
Unfortunately the wallpaper companies will not accept back less than 5 rolls. For quantities above this, we can usually arrange a return however the wallpaper companies do impose a restocking/handling fee, which is typically 25%, and this would be deducted from the refund given to you.
Rather than over-order and be left with unused rolls, we recommend that you order the quantity you think you will need, and then ask us to reserve an extra 1 – 2 rolls from the same batch. Please note that some suppliers will only hold a reserve for 7 days.
Can I use ordinary packet wallpaper paste rather than the ready mixed adhesive the suppliers recommend?
Most wallpaper companies will recommend their own ready mixed tubs of adhesive, and we confirm that it is very important to follow these recommendations.
Ready mixed tubs of adhesive contain a far greater percentage of glue than the standard packets of paste which contain mainly starch.
Some manufacturers also recommend different types of paste, depending upon the composition of their wallcoverings.
Hanging instructions are included in each roll of wallpaper, and if these are not followed or you do not use the suppliers recommended paste, you may not achieve the finish you were expecting when hanging your wallpaper, and there would be no recourse to either ourselves or the wallpaper manufacturer.
If no particular paste is specified, we would recommend a good quality, ready mixed wallpaper adhesive.
What is reverse hanging of wallpaper?
This is when every alternative strip of wallpaper is hung in the opposite direction. The first strip is hung as it comes off the roll, then the second strip is hung 'upside down'. The third strip is hung the same as the first, the fourth hung as the second and so on. Reverse hanging is done to minimise any shading variances that may occur when hanging plain paper
Paint
How do I calculate how much paint I need?
To work out how much paint you will need to paint a room, follow this simple calculation:
Measure the length of each surface and multiply by the height.
This will give you the square metre area (e.g. a wall which measures 5 metres long and 3 metres high will give you a wall surface area of 15 sq. metres).
Add all the wall and ceiling areas together to calculate the total surface area for emulsion. Add all the metal and woodwork areas together for gloss. Then refer to the chart at the back of this booklet to see how many litres of each you require.
Don't forget to deduct doors and window areas and remember that you made need two coats of paint.
Returns policy
Our Customer Promise
We are unique in offering the following customer promise:
- If you choose a fabric 'stock cutting' to approve when placing your order with us, we guarantee that the fabric order you ultimately receive will be an exact, perfect match to this 'stock cutting'
- If you are not completely happy with your purchase for any reason, we will exchange it for an alternative of the same value
This promise is in addition to your standard rights as a consumer.
What is your Returns Policy if the item is faulty?
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.
While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
This does not affect your statutory rights.
What is your Returns Policy if I have changed my mind or ordered the wrong item?
FABRIC and TRIMMINGS
A cut length of fabric or trimming is classed as a bespoke item, as that specific length of fabric or trimming has been specifically cut for you.
Therefore, if you have ordered a specific length of fabric, you are unable to cancel the order for any reason once the Fabric Supplier has cut the fabric to dispatch to us, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.
We can, however, ask the fabric companies to accept your order back into stock and negotiate a refund, however, this is subject to the fabric companies' agreement and the payment of their handling charges.
Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us, and we will liaise with the fabric company on your behalf to check whether they will accept the order back. Goods can only be returned to us after agreement has been confirmed.
Any goods must be returned in the original condition.
Returns are not usually possible if the fabric length is less than 5 metres.
Fabric Companies do impose a restocking/handling fee, which is typically 25% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods.
All costs relating to postage for returns are the buyer's responsibility.
In addition to the above, we are unique in offering the following customer promise:
- If you choose a fabric 'stock cutting' to approve when placing your order with us, we guarantee that the fabric order you ultimately receive will be an exact, perfect match to this 'stock cutting'
- If you are not completely happy with your purchase for any reason, we will exchange it for an alternative of the same value
This promise is in addition to your standard rights as a consumer.
BESPOKE CURTAINS, BLINDS,CUSHIONS OR ANY OTHER BESPOKE ITEM
Where we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the Supplier and the making up process has begun, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.
WALLPAPER & PAINT
Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us within 7 days to confirm that you wish to return this to us .Any goods must be returned saleable in their original condition and the individual rolls or pots unopened. All costs relating to postage for returns are the buyer's responsibility.
Any special order items however are exempt and can not be returned. These include wallcoverings sold by the metre, where the wallpaper has been cut to your specific length eg Brian Yates, Eijffinger, Wall art and Elitis products. These products are specially commissioned upon order and are considered bespoke items, as are some paints if they have been specially mixed to order.
If you have any left over wallpaper once you have completed your project, we may be able to return this to the wallpaper manufacturer if there are more than 5 rolls to be returned. Please contact us within 30 days of receiving your order, and we will contact the wallpaper manufacturer on your behalf.
This does not affect your statutory rights.
Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
Privacy Policy and Customer Registration
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
All personal information that you provide, including email and postal addresses, will be held securely and in the strictest confidence. It will be used to fulfil your order with us and to provide you with the best possible service. We do not pass on your details to any third party other than our couriers to enable your order to be delivered.
We use cookies on our website to store the details you have entered, which will enable our systems to remember the items you add to your mood-board, samples basket or shopping basket.
In 2011 we began a newsletter to customers, and new customers registering have the option to receive this or not. If you do not wish to receive newsletters, and updates with news, special offers etc., then please let us know, either when registering or by separate email.
Customer Registration
When registering on our website, customers agree to provide true and accurate information, and must not impersonate another or use a false or unauthorised name. Please notify us of any changes in personal information.
Customers must be 18 years of age to have the capacity to enter a contract to order goods through Kingdom Interiors Ltd.
Interior Design
How do you work and what are your fees? Can I use your design services even though I don't live locally?
At Kingdom Interiors we work with clients in two different ways.
We offer the traditional Interior Design service whereby clients visit our showroom, and one of our Interior Designers will work closely together with the client, to choose a variety of fabrics, wallpapers, paints and trimmings etc. to create a bespoke individual scheme.
However, over the past few years, people's lifestyles have changed, and for those clients who lead very busy lives, the Internet has transformed the way we research and purchase goods and services.
With an experienced and knowledgeable Designer at the other end of the 'phone or keyboard, we can save a huge amount of time and cost.
For local customers, we usually recommend a visit to our extensive showroom initially, followed by a visit to your home by one of our Interior Designers.
The starting point for an Interior Designer is always fact finding – getting to know the client, and their likes and dislikes, as we believe this is just as important as focussing on the key design elements of the room – this way, not only will the result be a well designed room, but one which reflects your own personality, and where you feel completely 'at home'.
An initial consultation is free of charge, and will allow you both to get to know one another, discuss the proposed project and first thoughts on colours, designs etc. At this point our Designer will be able to advise on costs – wherever possible we absorb our design fee within fabric purchase and making up costs.
For customers who live too far away for this to be feasible, we still offer a personal service, but without a personal visit.
The old adage ' a picture speaks a thousand words' is also very true in this process, so we would ask you to send us photos of your new home ( if you were really happy with how you had decorated your previous home, old photos of that would be interesting to see too). A photo of the whole room plus close ups of any key features would be great.
If you are able to send us a copy of the Estate Agents particulars for your home that would be helpful, as often these include floor plans and further photographs, which help us to form a better overall impression of your new home.
We also have a client questionnaire for you to complete, and return to us with your photos and plans.
One of our Designers will then contact you to confirm we have received these, and to talk through the details with you. We will then start to work on your scheme, bringing together fabrics, wallpapers, paint colours etc. During this process we will contact you again to discuss ideas, and once we are happy with the scheme, we will create a personalised mood-board for you.
The standard fee for this service is £150 per room, plus travelling costs, which is usually refundable if you decide to commission us to go ahead with the proposed scheme.
Please let us know if you would like to discuss our services further.
Do you have a showroom and when is it open?
Yes we do!
Every Tuesday and Thursday we hold 'drop in for a fresh coffee and cake' mornings! Please join us between 10 am and 12 noon in our inspiring showroom - we have the most extensive selection of designer wallpaper and fabric sample books in the area.
Our friendly design team will be delighted to discuss any specific interior design queries, order samples, provide quotes and generally be on hand to give any help or advice, whilst you browse through our pattern books at your leisure.
If you would prefer individual attention from one of our Design team, please call to arrange an individual appointment.
Terms and Conditions
What are your terms and conditions?
Please see our terms and conditions here
Disclaimer: The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
VAT registration number: 815 8358 10 | Contact Us | About Us | Terms & Conditions | Privacy Policy