Your Frequently Asked Questions
- I can't find the right product - what should I do?
- How do I order a quote? Can I order more than one quote at a time?
- Can I place an order by telephone?
- How are delivery charges calculated? What delivery options are available?
- I've forgotten my password - help!
- How do I track my order?
- Why doesn't the background show up when I print the mood board?
- How do I order more than one sample at a time?
- Fire regulations
I can't find the right product - what should I do?
If you've searched the product catalogue and still can't find what you're looking for, please use the Quote Request form to get in touch. You'll need to be registered with us and logged in to submit the request (you can do this as part of the request process).
How do I order a quote? Can I order more than one quote at a time?
To order a quote, click the My Account link in the navigation section at the top of the page, then click on Your Quotes in the menu on the left-hand side of the screen.
Once you've found the quote you'd like to order, click the Add to Basket link underneath the quote summary. You will then be redirected to a page that shows the contents of your basket and the order total.
If you'd like to order more than one quote, you can return to the list of your quotes by clicking on the link at the bottom of the View Your Basket page. Click the Add to Basket link underneath each quote you'd like to add.
The Order Process
Once you've added one or more products/quotes to the basket, you can start the order process by clicking the Place Order button on the View Your Basket page.
The first step of the order process is to enter the billing address - this must match the registered address of your credit or debit card. Once you've entered the required information, click the Continue button to proceed.
The next step of the order process is to enter the delivery address. Complete the new address form if you'd like the products to be delivered to an alternative address, or select your billing address from the list provided. If the products are being delivered to another business (e.g. an upholsterer or curtain maker), you can enter the recipient's name and/or reference number in the box at the top of the page. Once you're happy with the delivery details, click the Continue button to proceed.
The next page in the process stores the details of your order in our database. Click the Continue button to proceed to the Sage Pay payment portal.
The Sage Pay Payment Portal
Once you've reached the Sage Pay payment portal, follow the instructions to enter your credit or debit card details and complete the purchase of your products. Once the transaction has been completed, you'll be sent an emailing confirming your order details and will be redirected to the Kingdom Interiors website.
If at any time you change your mind, simply click the cancel button to return to the Kingdom Interiors website.
Can I place an order by telephone?
We appreciate that some customers don't feel confident about ordering products over the Internet, so if you'd like to complete your order by telephone then please call us on 01684 291037. You'll need the quote number(s) you'd like to purchase and your credit card details handy. We'll set up an account for you on our website, so you can track the progress of your order.
How are delivery charges calculated? What delivery options are available?
A £10 delivery charge is applied to all orders under £100; orders of £100 or more are delivered for free. If you require delivery to an address outside the UK mainland, please contact us before placing your order.
Products dispatched from Kingdom Interiors are sent via courier on an overnight service (excluding weekends).
Products dispatched direct from the supplier are typically sent by courier; you should allow 7 to 10 working days for delivery. If we are advised by the fabric companies that there will be a delay in dispatching your order, we will advise you as soon as possible.
I've forgotten my password - help!
If you've forgotten your password, use this form to reset it - we'll send your new password to your registered email address.
How do I track my order?
You can track the progress of your orders via Your Account.
Why doesn't the background show up when I print the mood board?
By default, web browsers like Internet Explorer and Firefox are configured to not print background colours and images, to help you save ink. Follow these instructions to enable the printing of background colours...
- Internet Explorer (All versions): Open the Tools menu and click Internet Options. On the Advanced tab, scroll down the list of settings until you reach the Printing section. Tick the checkbox next to 'Print background colours and images', then click Ok to save the change.
- Firefox (All versions): Open the File menu and select Page Setup. Tick the checkbox next to 'Print Background (colours & images)', then click Ok to save the change.
How do I order more than one sample at a time?
To add another sample to your sample order basket simply find the fabric you want in our catalogue, select or enter the colour and click the 'Request Sample' button. You can order as many samples as you like, but please note that there is a delivery charge of £2.50 per batch of 10 samples.
You can return to the sample order basket at any time by clicking the Samples Basket link in the top-right corner of the page.
Fire regulations
Please see our advice section for more information on upholstery fabrics and fire regulations.
