Terms and Conditions

The following terms and conditions apply to all transactions carried out through the Kingdom Interiors website - using our services confirms your acceptance of these terms.

• Purchasing
• Delivery
• Returns policy
• Data protection and privacy policy
• Customer registration
• Copyright notice
• Pricing
• Product information
• Our rights and liability
• Registered address

Purchasing

We advise customers to obtain a sample of their chosen fabric, wallpaper or trimming to ensure that you are happy with this item before ordering. Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.

It is important that, prior to ordering, you ensure the suitability of the product for your chosen purpose or use.  We are unable to accept any liability arising in respect of any loss, damage or deterioration in condition of any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or assembly, make-up, installation or general application.

All goods are subject to availability, and full refunds will be given immediately if for any reason your order cannot be fulfilled by the Fabric Company within the required time scales. We cannot be responsible for delays beyond our control, and will not be responsible for compensating you for any consequential loss, which you may suffer if we do not supply goods in the originally anticipated time-scales.

The minimum order is usually one metre of fabric or one roll of wallpaper, unless the fabric / wallpaper company impose different quantities. Thereafter, you can order fabric in 10 cm increments.

Fabrics to be used for Upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into effect in 1988. If they do not meet regulations, your Upholsterer may be able to use an Interliner or Barrier cloth - please check with your Upholsterer before ordering.

No goods can be released to clients until payment has been received in full.

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Delivery

A £10 delivery charge is applied to all orders under £100 whilst orders of £100 or more are delivered free of charge within mainland UK. If you require delivery to an address outside the UK mainland, please contact us before placing your order.

Please note: orders can only be sent to one address. If you require that part of your order be sent to a different address, please order those items separately.

Please allow 7 - 10 working days for receipt of your order. Please advise us when placing your order if you are working to a deadline. Express delivery can usually be arranged at an additional charge if required.

All goods are subject to availability. Should a fabric or wallpaper be out of stock, we will contact you as soon as we are advised by the fabric / wallpaper company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within the required time-scale.

All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.

Products dispatched from Kingdom Interiors or directly from the suppliers are typically sent by courier. In both cases, a signature will be required to take delivery of your goods.

Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you,  the damaged goods must be signed for as damaged and we must be advised by 12 noon the day after delivery, so that we can instigate a claim with the courier.

If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also confirm to you any additional shipping charge. It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for paying these duties/taxes themselves when the order arrives in their country.

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Returns policy

Our Customer Promise

We are unique in offering the following customer promise:

• If you choose a fabric 'stock cutting' to approve when placing your order with us, we guarantee that the fabric order you ultimately receive will be an exact, perfect match to this 'stock cutting'
• If you are not completely happy with your purchase for any reason, we will exchange it for an alternative of the same value

This promise is in addition to your standard rights as a consumer.

What is your Returns Policy if the item is faulty?

Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.

While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.

Please note: no refunds can be given once the goods have been cut, treated or altered in any way.

This does not affect your statutory rights.

What is your Returns Policy if I have changed my mind or ordered the wrong item?

FABRIC and TRIMMINGS

A cut length of fabric or trimming is classed as a bespoke item, as that specific length of fabric or trimming has been specifically cut for you.

Therefore, if you have ordered a specific length of fabric, you are unable to cancel the order for any reason once the Fabric Supplier has cut the fabric to dispatch to us, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.

We can, however, ask the fabric companies to accept your order back into stock and negotiate a refund, however, this is subject to the fabric companies' agreement and the payment of their handling charges.

Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us, and we will liaise with the fabric company on your behalf to check whether they will accept the order back. Goods can only be returned to us after agreement has been confirmed.

Any goods must be returned in the original condition.

Returns are not usually possible if the fabric length is less than 5 metres.

Fabric Companies do impose a restocking/handling fee, which is typically 25% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods.

All costs relating to postage for returns are the buyer's responsibility.

In addition to the above, we are unique in offering the following customer promise:

• If you choose a fabric 'stock cutting' to approve when placing your order with us, we guarantee that the fabric order you ultimately receive will be an exact, perfect match to this 'stock cutting'
• If you are not completely happy with your purchase for any reason, we will exchange it for an alternative of the same value

This promise is in addition to your standard rights as a consumer.

BESPOKE CURTAINS, BLINDS,CUSHIONS OR ANY OTHER BESPOKE ITEM

Where we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the Supplier and the making up process has begun, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.

WALLPAPER & PAINT

Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us within 7 days to confirm that you wish to return this to us .Any goods must be returned saleable in their original condition and the individual rolls or pots unopened. All costs relating to postage for returns are the buyer's responsibility.

Any special order items however are exempt and can not be returned. These include wallcoverings sold by the metre, where the wallpaper has been cut to your specific length eg Brian Yates, Eijffinger, Wall art and Elitis products. These products are specially commissioned upon order and are considered bespoke items, as are some paints if they have been specially mixed to order.

If you have any left over wallpaper once you have completed your project, we may be able to return this to the wallpaper manufacturer if there are more than 5 rolls to be returned. Please contact us within 30 days of receiving your order, and we will contact the wallpaper manufacturer on your behalf.

This does not affect your statutory rights.

Please note: no refunds can be given once the goods have been cut, treated or altered in any way.

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Data protection and privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

All personal information that you provide, including email and postal addresses, will be held securely and in the strictest confidence. It will be used to fulfil your order with us and to provide you with the best possible service.

We use cookies on our website to store the details you have entered, which will enable our systems to remember the items you add to your mood-board, samples basket or shopping basket.

In 2011 we began a newsletter to customers, and new customers registering have the option to receive this or not. If you do not wish to receive newsletters, and updates with news, special offers etc., then please let us know.

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Customer registration

When registering on our website, customers agree to provide true and accurate information, and must not impersonate another or use a false or unauthorised name. Please notify us of any changes in personal information.

Customers must be 18 years of age to have the capacity to enter a contract to order goods  through Kingdom Interiors Ltd.

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Copyright notice

All rights, including copyright, in the content of Kingdom Interiors web pages are owned or controlled for these purposes by Kingdom Interiors Ltd.

In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use.

Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Kingdom Interiors Ltd

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Pricing

Prices are subject to change.

All prices include UK VAT for all customers within the UK and EU VAT territories.

The price you are quoted by email will be valid for 7 days, so we recommend that you always save quotes to your account. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total. You will be notified of any changes when you add the quote to your basket.

By placing an order a customer is making an offer on the site and a binding contract will be formed only if the customer's order is confirmed and accepted by Kingdom Interiors - taking payment from the customer's credit card does not indicate acceptance.

We may make adjustments to the price charged to you, to take account of any increase in our supplier's price or the imposition of new or changed rates of duties or taxes. If any of these events occur we reserve the right to inform you of the correct revised price within 1 working day of your order and give you an opportunity to cancel the order when you will receive a full refund, or to continue with the order at the revised price.

We cannot be held responsible for pricing, typographical, or other errors on our website.

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Product information

All due care and attention is given to ensure that all product information displayed on our website is correct and up to date, including pricing, technical information and advice. We are reliant upon receiving timely information from our Suppliers, and cannot be held responsible for any inaccuracies. Please check the product information prior to ordering, as this is being constantly updated and amended.

We cannot be held responsible for pricing, typographical, or other errors on our website.

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Our rights and liability

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.

All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall Kingdom Interiors Ltd be liable for indirect or consequential loss or damage.

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Registered address

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

The registered company address of Kingdom Interiors Ltd is The Long Barn, Mitre Farm Business Park, Corse Lawn, Gloucestershire, GL19 4NG

Company registration number: 06337029. VAT registration number: 815 8358 10

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