Terms and Conditions
The following terms and conditions apply to all transactions carried out through the Kingdom Interiors website - using our services confirms your acceptance of these terms.
Purchasing
We advise customers to obtain a sample of their chosen fabric, wallpaper or trimming to ensure that you are happy with this item before ordering. Shades can sometimes vary slightly between samples and batches, so if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.
All prices include UK VAT for all customers within the UK and EU VAT territories.
The price you are quoted will be valid for 7 days. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total. You will be notified of any changes when you add the quote to your basket.
All goods are subject to availability, and full refunds will be given immediately if for any reason your order cannot be fulfilled by the Fabric Company within the required time scales. We cannot be responsible for delays beyond our control.
We have no minimum order, unless this is imposed by a particular fabric company. Fabrics are supplied in whole metres.
Fabrics to be used for Upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into force in 1988. If they do not meet regulations, your Upholsterer may be able to use an Interliner or Barrier cloth - please check with your Upholsterer before ordering.
Delivery
A £10 delivery charge is applied to all orders under £100; orders of £100 or more are delivered for free. If you require delivery to an address outside the UK mainland, please contact us before placing your order.
Please note: orders can only be sent to one address. If you require that part of your order be sent to a different address, please order those items separately.
Please allow 7 - 10 working days for receipt of your order. Please advise us when placing your order if you are working to a deadline. Express delivery can usually be arranged at an additional charge if required.
All goods are subject to availability. Should a fabric or wallpaper be out of stock, we will contact you as soon as we are advised by the fabric company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within the required timescale. All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.
Products dispatched from Kingdom Interiors or directly from the suppliers are typically sent by courier. In both cases, a signature will be required to take delivery of your goods.
Returns Policy
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.
While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
Should you realise that you have ordered the wrong product and wish to return it then please contact us. Goods can only be returned to us after agreement has been confirmed in writing.
Any goods must be returned in a saleable condition and in the original packing.
Returns are not usually possible if the fabric length is less than 5 metres, or wallpaper is less than 5 rolls.
Fabric Companies do impose a restocking/handling fee, which is typically 25% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods.
All costs relating to postage for returns are the buyer's responsibility.
This does not affect your statutory rights.
Privacy Policy
All personal information that you provide, including email postal addresses, will be held in the strictest confidence and only used to fulfil your order with us.
